Email and Chat Support Executive Mnc BPO Pune

AP Management Services

We are Hiring Email and Chat Support Executive for Mnc Bpo Company At Pune.

roles and Responsibilities:

• Communicate with Client Customers Via Chat or Voice Call to Help Resolve the Issues Being Faced

• Receive, Process and Verify the Accuracy of Orders from Customers Utilizing the Company’s Internal Crm/mainframe Systems and Customer Purchase Orders

• Thoroughly and Efficiently Gather Customer Information, Access and Fulfil Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts and Document Interactions Through Contact Tracking

• Access the Company’s Internal Systems to Obtain and Extract Order Information and Provide Customer Service Management with the Data for Inclusion in Various Scheduled and Special Reports

skills:

• Proactive and Inquisitive Candidate Required with Clear and Precise Communication, Written and Oral

• Provides Back-up Support to other Group Members in the Performance of Job Duties as Required

• Job Requires the Candidate to Be Assertive or Influence People, Probe for Responses and Empathize with Customers

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  Chat Support Executive

• Industry Type

  Recruitment Consulting / Staffing Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office