Email and Chat Support Executive Mnc BPO Pune

AP Management Services

We are Hiring Email and Chat Support Executive for Mnc Bpo Company At Pune.

roles and Responsibilities:

Communicate with Client Customers Via Chat or Voice Call to Help Resolve the Issues Being Faced

Receive, Process and Verify the Accuracy of Orders from Customers Utilizing the Companys Internal Crm/mainframe Systems and Customer Purchase Orders

Thoroughly and Efficiently Gather Customer Information, Access and Fulfil Customer Needs, Educate the Customer Where Applicable to Prevent the Need for Future Contacts and Document Interactions Through Contact Tracking

Access the Companys Internal Systems to Obtain and Extract Order Information and Provide Customer Service Management with the Data for Inclusion in Various Scheduled and Special Reports

skills:

Proactive and Inquisitive Candidate Required with Clear and Precise Communication, Written and Oral

Provides Back-up Support to other Group Members in the Performance of Job Duties as Required

Job Requires the Candidate to Be Assertive or Influence People, Probe for Responses and Empathize with Customers

• Experience1 - 3 Years
• No. of Openings2
• EducationAny Bachelor Degree
• RoleChat Support Executive
• Industry TypeRecruitment Consulting / Staffing Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office