Chat Support Executive - Full Time - Freshers

KS Job Junction

0 - 1 Years
50 Openings
1.3 - 1.8 Lac/Yr
Posted 4 days ago
Face-to-Face interview
Mohali Sector 67

Key Skills

Customer Care Customer Support Customer Service Non Voice Process Solving Queries Chat Support Chat Process BPO Call Center Client Solutions

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Job Description

Job Description: Chat Process (BPO)

Position: Customer Support Executive (Chat Process)

Location: Mohali

Employment Type: Full-time

Shift: Rotational

Key Responsibilities:

Handle customer queries via chat in a professional and timely manner.

Provide accurate information and resolve customer issues effectively.

Maintain customer satisfaction by ensuring a smooth interaction.

Escalate complex issues to the appropriate department when necessary.

Adhere to company policies and quality standards.

Requirements:

Good written communication skills in English

Typing speed of 35 WPM with accuracy.

Basic computer knowledge and familiarity with CRM tools.

Ability to handle multiple chats simultaneously.

Willingness to work in shifts, including nights and weekends.

Preferred Qualifications:

Previous experience in chat support or customer service (preferred but not mandatory).

Graduate

Experience
0 - 1 Years
No. of Openings
50
Education
Secondary School, B.A, B.C.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree, M.A
Role
Chat Support Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Face interview location
Mohali sector 67