Chat Support Executive

Grow More Finance

1. **Excellent Communication Skills**: Strong written communication skills to effectively interact with customers and address their queries.

2. **Typing Proficiency**: Fast and accurate typing skills to handle multiple chats efficiently.

3. **Customer Service Orientation**: Ability to understand and resolve customer issues with empathy and professionalism.

4. **Problem-Solving Skills**: Quick thinking and the ability to resolve issues promptly.

5. **Product Knowledge**: Comprehensive understanding of the company's products or services to provide accurate information and support.

6. **Multitasking Ability**: Capable of managing several conversations simultaneously without losing focus.

7. **Technical Savvy**: Proficiency in using chat software, CRM systems, and other relevant tools.

8. **Time Management**: Ability to manage time effectively and handle a high volume of interactions.

9. **Adaptability**: Flexibility to adjust to different customer personalities and changing business needs.

10. **Attention to Detail**: Ensuring accuracy in responses and capturing relevant customer information correctly.

11. **Patience and Empathy**: Patience to handle difficult customers and empathy to understand their issues and concerns.

12. **Conflict Resolution**: Skills to manage and de-escalate conflicts and handle complaints efficiently.

13. **Team Collaboration**: Ability to work well in a team environment and collaborate with other departments as needed.

14. **Language Proficiency**: Proficiency in multiple languages can be an added advantage.

15. **Basic Analytical Skills**: Ability to analyze customer feedback and provide insights to improve service quality.

• Experience

  0 - 1 Years

• No. of Openings

  20

• Education

  B.A, B.Com, Higher Secondary, Post Graduate Diploma

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home