We are looking for a friendly and reliable Chat Support Executive to join our customer service team.
In this role, you will be responsible for providing real-time assistance to customers through live chat, ensuring their inquiries are addressed efficiently and professionally. The ideal candidate will have excellent communication
skills, a problem-solving mindset, and a passion for delivering outstanding customer service. You will play a key role in ensuring customer satisfaction and helping build lasting relationships with our clients.
Key Responsibilities:
Live Chat Support:
Respond to customer inquiries in a professional, accurate, and timely manner via live chat.
Provide assistance to customers with a variety of queries including product information, order status, account issues, and troubleshooting.
Use chat software and tools to manage and resolve customer issues quickly and efficiently.
Issue Resolution:
Assist customers with resolving technical issues, billing inquiries, product concerns, and other related queries.
Identify and escalate issues that require further attention to the appropriate department or senior team member.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Customer Interaction & Relationship Management:
Build rapport with customers and maintain a positive attitude throughout all interactions.
Offer personalized solutions to customers based on their individual needs and preferences.
Ensure that all customer communications are friendly, professional, and helpful.
Product Knowledge & Support:
Stay up to date with product knowledge, company policies, and industry best practices to provide accurate and helpful information to customers.
Guide customers through product features, services, and troubleshooting processes.
Documentation & Reporting:
Document and maintain accurate records of customer interactions, inquiries, and resolutions.
Provide feedback and suggestions to improve processes,
0 - 3 Years
50 Openings
2.3 - 4.3 Lac/Yr
Online interview
Similar Jobs
