Chat Support Executive (2-4 Years)

Charabuni Services Pvt Ltd

Job Description (JD) for a Customer Service Associate (Chat Process):

Urgent Requirement

Job Title: Customer Service Associate (Chat Process)

Location: Newtown,

Job Type: Full-time

About Us:

Charabuni Serices Pvt Ltd is seeking a highly skilled and customer-focused Customer Service Associate to join our chat support team.

Job Summary:

As a Customer Service Associate, you will be responsible for providing exceptional customer service via live Call or Live chat, resolving customer inquiries, and promoting our products/services.

Key Responsibilities:

1. Customer Service:

- Respond to customer inquiries via live call or Live chat in a timely and professional manner.

- Resolve customer issues, provide product information, and offer solutions.

2. Communication:

- Communicate effectively with customers, ensuring clear understanding of their concerns.

- Utilize active listening skills to empathize with customers.

3. Product Knowledge:

- Develop and maintain in-depth knowledge of our products/services.

- Provide accurate and up-to-date information to customers.

4. Problem-Solving:

- Analyze customer issues and provide effective solutions.

- Escalate complex issues to senior team members or management as needed.

5. Quality and Productivity:

- Meet or exceed quality and productivity standards.

- Participate in quality monitoring and coaching sessions.

Requirements:

1. High school diploma or equivalent required; degree preferred.

2. 1-2 years of customer service experience, preferably in a chat support environment.

3. Excellent communication, interpersonal, and problem-solving skills.

4. Ability to work in a fast-paced environment and adapt to changing priorities.

5. Proficiency in computer applications, including chat software and CRM systems.

6. Strong analytical and troubleshooting skills.

7. Female Candidates Preffered.

Desirable Qualifications:

mum Higher Secondary.

. Experience with chat support software and

• Experience

  2 - 4 Years

• No. of Openings

  2

• Education

  Higher Secondary

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  PS QUBE, 811, 8TH FLOOR, ACTION AREA II, NEWTOWN, KOLKATA-156