Chat Process Executive

HIRA

1. Ensuring customer's satisfaction as per the SLA's.

2Handling emails and chat from customers and providing them with a

solution to their queries.

ld be aware about US culture,

customer handling skils

5. Should have excellent communication skills. ( Witten)

Job Responsibilities:

1. Providing splendid customer service to customers, in a friendly and courteous manner at all times.

2. Improve customers' experience with the services provided by clients.

3. Making sure that customer's issues are attended to and all of their concerns are resolved immediately

4. Suggest effective ways through which the client can promote its products and services while ensuring customer satisfaction.

5. Ensure that customers' confidential information is properly protected and only used for official purposes.

• Experience

  0 - 4 Years

• No. of Openings

  500

• Education

  Higher Secondary, Vocational Course, Diploma, Advanced/Higher Diploma, Any Bachelor Degree, B.A, B.B.A, B.Com, B.Sc, M.A

• Role

  Chat Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office