Urgent Opening For Chat Process Executive

KS Job Junction

Job Description: Chat Process (BPO)

Position: Customer Support Executive (Chat Process)

Location: Mohali

Employment Type: Full-time

Shift: Rotational

*Key Responsibilities:*

Handle customer queries via chat in a professional and timely manner.

Provide accurate information and resolve customer issues effectively.

Maintain customer satisfaction by ensuring a smooth interaction.

Escalate complex issues to the appropriate department when necessary.

Adhere to company policies and quality standards.

*Requirements:*

Good written communication skills in English

Typing speed of 35 WPM with accuracy.

Basic computer knowledge and familiarity with CRM tools.

Ability to handle multiple chats simultaneously.

Willingness to work in shifts, including nights and weekends.

*Preferred Qualifications:*

Previous experience in chat support or customer service (preferred but not mandatory).

Graduate

• Experience

  0 - 2 Years

• No. of Openings

  50

• Education

  B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  Chat Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Mohali phase 8b