Looking For Chat Process Executive

Elpizo Technologies

A chat support executive, also known as a customer service executive, helps customers through instant messaging on a business's website or mobile app. Their responsibilities may include:

Customer service: Handling customer queries, complaints, and concerns with professionalism and empathy

Information: Providing proactive information and solutions to customers based on their needs

Technical support: Troubleshooting technical problems and guiding customers through solutions

Escalation: Escalating customer grievances to the floor supervisor or higher levels if necessary

Customer satisfaction: Ensuring customer satisfaction and maintaining a positive rapport with clients

Records: Maintaining detailed and accurate records of customer interactions and resolutions

Collaboration: Collaborating with team members

Standard operating procedures: Adhering to applicable standard operating procedures

• Experience

  0 - 1 Years

• No. of Openings

  200

• Education

  Diploma, Professional Degree, Any Master Degree

• Role

  Chat Process Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office