Change Release Manager

Vimerse Infotech

Key Responsibilities – Change Manager

• Take the ownership to oversee the day to day operations relating to Change Management

• Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers

• Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement

• Ensure Changes are implemented within scheduled time and evaluated post implementation

• Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required

• Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)

• Develop & maintain e Change & Release Calendar across Suppliers

• Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board

• Coordinate implementation of Changes that have require multiple Service Providers

• Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer

• Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.

• Identify and implement process improvements and ITSM platform/integration enhancements relating to same

• Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement

• Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness

• Consolidate reports related to Change Management from all Service Providers

• Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows

• Conduct regular trainings for process awareness and improve process compliance

Key Responsibilities – Change Coordinator ( + the act

• Experience

  8 - 14 Years

• No. of Openings

  1

• Education

  B.C.A, B.E, M.C.A, M.Tech

• Role

  Change Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office