Key Responsibilities Change Manager
Take the ownership to oversee the day to day operations relating to Change Management
Ensure Change Requests are assessed properly and effective impact assessment of Changes across Service Providers
Ensure Change Process compliance, audit process, provide necessary feedback to Service Providers for improvement
Ensure Changes are implemented within scheduled time and evaluated post implementation
Chair the CAB; (as may be agreed with the customer) ; Convene the emergency CAB as required
Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer)
Develop & maintain e Change & Release Calendar across Suppliers
Evaluate impact, risk assessments , potential conflicts with other Requests for Change, submission of implementation, test, backout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board
Coordinate implementation of Changes that have require multiple Service Providers
Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer
Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities.
Identify and implement process improvements and ITSM platform/integration enhancements relating to same
Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement
Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness
Consolidate reports related to Change Management from all Service Providers
Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflows
Conduct regular trainings for process awareness and improve process compliance
Key Responsibilities Change Coordinator ( + the act
Experience
8 - 14 Years
No. of Openings
1
Education
B.C.A, B.E, M.C.A, M.Tech
Role
Change Manager
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office