Day to day responsibilities of centre Incharge:
manage, direct and monitor the overall performance of the centre
effective liaison, support and assistance with the whole of the organisation
maintain and improve mechanisms for centre activities, including surveying and measuring the operations, process, outcomes and profitability and disseminate feedback to the appropriate internal entities
utilise agreed systems to manage the centre functions, analysis and documenting
direct the development of plans for the centre to include management to achieve targets
developing plans for the centres progress and growth
support to all other departments with and related issues
subject to agreed criteria, recruitment, training, set action and targets, appraise and manage performance, development, coaching and general support of all team members to ensure targets are met
reporting (content and format as agreed) on a monthly basis as agreed
developing plans for team activities to include strategy to achieve agreed targets
assist in the development and preparation of the strategy and general business planning of both the centre and the organisation as a whole.
delegate authority and responsibility to team with supervision, accountability and review
set an example for team members of commitment, centre process and activities, work ethics and habits and personal character
maintain accurate records
responsibly use resources and control expenses to meet agreed budgetary controls
adhere to all organisation policies and procedures
interact and co-operate with all members of the organisation, its suppliers and customers
From time to time you may be expected to be part of special projects as are reasonably required of your job role.
You are responsible for your allocated workload and must meet all targets as agreed with your Line Manager. You must contribute towards the smooth running of the organisation generally.