Job description
Roles and Responsibilities
Responsible for business deliverables for driving sales and achieving business targets
Responsible for the supervision, direction and coordination of the day-to-day operations at the centre
Planning and coordinating daily work assignments and operations
Handling front desk activities
To constantly monitor the level of service quality at the centre and devise strategy to improve any shortfalls
To ensure client satisfaction and maximize sales
To work cohesively with the team at the centre comprising doctors and nutritionists to monitor the progress of all clients
Ensuring doctors and nutritionists follow stipulated best practices
Ensure all documentation, record keeping is completed by self and the team
Coordinating all aspects of patient care with the appropriate team members
To interact with patients/clients visiting at the centre and make them comfortable
Ensuring quality service to each client
To motivate the team for daily and monthly targets & maintain discipline amongst team
Monitoring and maintaining high standards of service and hygiene.
Managing and regulating stocks and suppliesof herbs and nutritional foods.
Checking and securing cash receipts.
Ensuring all payments, collections from clients are deposited to banks and maintain regular accounting records.
Budgeting to ensure maximum profitability of the operation.
Escalating requests for repairs and other centre needs/issues
Ensuring client satisfaction by providing fast and efficient service
Work honestly and sincerely towards achieving the targets of the organization
Ensure regular maintenance of doctor and nutritionists cabins.
Ensure the clinic has all regulatory permits and certifications as required.
Required Candidate profile
Graduate or higher
Strong sales and customer service attitude and experience
Strong communication skills in Englis