CEC Officer - Inbound - Privy

Immortal Solution

CEC Officer - Inbound - Privy

Kotak Mahindra Bank

Min Experience

1 year

Max Experience

4 Years

Notice Period

Max 3 days (Immediate joining)

Budget Type

Total Budget

Estimated Budget

Total Budget (- - - )

Location

Noida

JOB ROLE

- To Attend the inbound calls of customers in both Retail Liabilities & Credit Cards and process the

queries & requests to customer's satisfaction

- To identify and convert the opportunities for cross selling (banking product) on customer's call

- Responsible for quality communication and customer servicing within laid down productivity and

service benchmarks.

- Ensure customer “delight” and consistent service experience, including timely resolution of

customer queries/issues.

- Complete the logs specified by the process (End-of-day target)

- Adherence to Information Security norms & quality process norms.

- To be aware of and comply with any updates about the process

- Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

JOB DESCRIPTION

- Graduate

- Preferably 1-2 years with 6 months which should to be in customer service role - Understanding of call center industry an advantage

- Excellent communication skills – Verbal & Written

- Flexible to work 24/7 (For Females: 7AM till 8PM) including Sunday/holidays

- Flexible to get scattered 8 Week Offs in a month with 9hours shift

- Good listening skills and strong communication abilities.

- Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do

attitude & works with integrity

- Team Player, collaborative Self-motivated person including the ability to act as a role model within

the organization

Job Type

Full-Time

Available Positions

50

Functional Area

Customer Support

Industry

Banking

Qualification

Graduate

Assignment Duration

Full Time

Capacity Required

Full Project

Work Location

On-Site

• Experience

  1 - 4 Years

• No. of Openings

  20

• Education

  Any Bachelor Degree

• Role

  CEC Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office