Call Quality Analyst
Auspro Services Pvt Ltd

Key Skills

Computer Data Entry Operator COPA Call Quality Calibration CSAT

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Job Description

Quality Analyst Voice

1) Recommend, implement, and monitor preventative and corrective actions to ensure that quality assurance standards are achieved.

2) Compile and analyze statistical data.

3) Listen to agent calls and give feedback

4) Ensure all quality parameters are met

5) Publish Quality reports on timely basis

6) Draft quality assurance policies and procedures.

  • Experience

    1 - 5 Years

  • No. of Openings

    10

  • Education

    B.Com, Diploma, Higher Secondary, M.B.A/PGDM, Any Bachelor Degree, Post Graduate Diploma

  • Role

    Call Quality Analyst

  • Industry Type

    Manufacturing / Production / Quality

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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