Call Quality Analyst

Vcall Global Services Pvt Ltd

QA & Trainer

• Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer.

• The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures

• Solid Time Management Skills

• Must Be Self-Motivator And Self-Starter;

• 2-3 Years Call Center Experience If Collection The Good For Us

• Excellent Verbal, Written And Interpersonal Communication Skills

• Coordinates And Facilitates Call Calibration Sessions For Call Center Staff

• Prepares And Analyzes Internal And External Quality Reports For Management Staff Review

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Call Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office