Call Quality Analyst

Vcall Global Services Pvt Ltd

QA & Trainer

Quality Assurance Analyst (QA) Is Responsible For Assessing The Quality Of The Performance Of Our Call Center Associates Who Deal With Our Existing And Potential Customer.

The QA Will Monitor Inbound And Outbound Call And Emails Responses To Assess Associates Demeanor, Technical Accuracy, Customer Service Performance, And Conformity To Company Policies And Procedures

Solid Time Management Skills

Must Be Self-Motivator And Self-Starter;

2-3 Years Call Center Experience If Collection The Good For Us

Excellent Verbal, Written And Interpersonal Communication Skills

Coordinates And Facilitates Call Calibration Sessions For Call Center Staff

Prepares And Analyzes Internal And External Quality Reports For Management Staff Review

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Call Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office