Female - Urgent Requirement For Call Quality Analyst

Perfect Source HR Solutions

Urgent Hiring Call Quality Analyst

Qualification: Any Graduate

Experience: 3 to 5yrs

Working Days: Monday to Saturday

Location: Bandra BKC

Work From Office

Salary: Excellent Package for Right Candidates

Job Description:

Listens to call recordings and provide insight and solutions to operational management

to maximize lead conversion and customer satisfaction.

Performs call monitoring and provides trend data, quality reports, and feedback to

Director, concern department head.

Monitor calls to ensure sales.

Quality check about product knowledge, policies, and procedures, terms & condition.

Meet with reporting head, Counsellor, Faculty and Trainers on actions plans.

Provides focused quality audits and performance feedback to team leaders/supervisors

and managers for assigned teams within the timeframe guidelines, Create quality score

cards to track performance levels

Identify and support other opportunities for quality improvement across the team

Documenting quality issues of the call counsellor wise , performance measures and

quality improvements for management review.

Assists with development of the revenue center training .

Models and shares best practices with team members with ability to receive feedback

and act when appropriate.

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  B.Com

• Role

  Call Quality Analyst

• Industry Type

  Manufacturing / Production / Quality

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office