Contact Center Executive

Expansure IT Solutions PVT LTD

1 - 3 Years
5 Openings
2.5-4.8 Lac/Yr
Hyderabad
Face-to-Face interview

Key Skills

US Accent Good Communication Skills Customer Service Customer Care Customer Support Call Centre Representative Telecaller Telesales Telemarketer Telemarketing Executive Telemarketing Customer Care Associate Lead Generation Executive Business Development Executive

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Job Description

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

• Handle both inbound and outbound calls to customers and clients.

• Identify the needs of customers, resolve issues and provide solutions.

• Ensure you follow the script provided by the company for uniformity.

• Maintain good customer relations.

• Meet personal targets and work towards meeting team targets.

• Maintain records of the conversations with the customer and analyze the data.

• Write and submit timely reports on performance, targets, and customer queries.

Experience
1 - 3 Years
No. of Openings
5
Education
B.A, B.C.A, B.Com, B.E, B.Ed, B.Sc, Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree
Role
Call Centre Representative
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Expansure IT Solutions PVT LTD

We are a global business technology solutions and services provider. In an age when technology plays a critical role in business strategy, we are pioneering industry-specific solutions and new age Incorporated in 2021, Expansure is a Houston Based Information Technology Enabled Services (ITES) and Internet Marketing Company with global delivery centers. We provide industrys most efficient Medical Revenue Cycle Management and Litigation Support services with state-of-the-art technology platform to meet the increasingly challenging needs of healthcare providers and Lawyers. Our services are delivered through fully secure. Our technology and management systems are designed to meet HIPAA compliance. We provide prospective clients the advantage of trying our service for few days completely free before signing up with us.