Call Centre Executive

New Wing International

Responsibilities

• Contact potential or existing customers to inform them about a product or service using scripts

• Answer questions about products or the company

• Ask questions to understand customer requirements and close sales

• Direct prospects to the field sales team when needed

• Enter and update customer information in the database

• Take and process orders in an accurate manner

• Handle grievances to preserve the company’s reputation

• Go the “extra mile” to meet sales quota and facilitate future sales

• Keep records of calls and sales and note useful information

Requirements and skills

• Proven experience as telesales representative or other sales/customer service role

• Proven track record of successfully meeting sales quota preferably over the phone

• Good knowledge of relevant computer programs (. CRM software) and telephone systems

• Ability to learn about products and services and describe/explain them to prospects

• Excellent knowledge of English, Hindi (Must).

• Excellent communication and interpersonal skills

• Cool-tempered and able to handle rejection

• Outstanding negotiation skills with the ability to resolve issues and address complaints

Must needed Hindi, English Speak Fluently, other Language's added advantage.

• Experience

  0 - 3 Years

• No. of Openings

  5

• Education

  Any Bachelor Degree

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Type of Job

  Full Time

• Work Location Type

  Work from Office