Call Centre Executive

Qi Spine Clinic

QI Spine Clinic, India's first chain of clinics dedicated to Spine Rehabilitation by an expert team of Spine Specialists ranked #1 in 4 cities by Times Of India Survey for 2 Consecutive Years 2018 in Mumbai, Delhi, Gurgaon, Bangalore and Pune.



Location: Kurla, Phoenix Market City or Western Suburbs (Currently operating from home)

Must-have: Laptop/Desktop & Internet connection

Working Days: 6

Shift timings: 11:30 AM - 8:00 PM

Competencies: Customer-Centric, Multitasking, Proactive, Ownership, Convincing Power

Responsibilities and Duties

Convert Leads into Appointments

Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

Obtains customer information by answering telephone calls; probing them and fix the first consultation

Ensuring correct information is delivered to patients during their first consultation.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value

Understand callers conditions and empathise helping them with appointments.

Informs Patients by explaining procedures; answering questions; providing information.

Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.

Contract length: 18 months

Job Types: Full-time, Contract

Salary: ?15, - ?35, per month

• Experience

  1 - 7 Years

• No. of Openings

  3

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Call Centre Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office