Call Centre Executive

think green enviro systems

2 - 5 Years
5 Openings
0.8-1.8 Lac/Yr
Azadpur Delhi
Face-to-Face interview

Key Skills

Good Communication Skill Call Centre Executive Customer Care Executive BPO Telecaller Telesales

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Job Description

Roles and Responsibilities

1. Answering calls and resolving queries about product or company.

2. Calling new customers to brief about companys products.

3. Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

4. Maintains operations by following policies and methodology and functional changes.

5. Keeps up quality service by adhering to organization guidelines.

6. Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

7. Responding to inquiries concerning things or the organization.

8. Posing questions to comprehend client necessities and close sales.

9. Calling active or old customers to encourage the purchase of items.

Requirements

• Excellent verbal Assamese language is a must. Should know Hindi or English as well.

• Proven experience as a telesales representative or other customer service role.

• High school diploma; BA will be added advantage.

• Should know Hindi or English as well.

• Good knowledge of computer and other telephone systems.

• Proven track record of successfully meeting sales quota over the phone.

• Ability to switch communication styles.

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Skills

• Proficient in communication and interpersonal skills.

• Research and record-keeping skills.

• Verbal communication.

• Outstanding negotiation skills to resolve issues and address complaints.

• Data entry skills.

• Closing skills.

• Telephone skills.