Opening For Call Center Trainer
COGENT E SERVICES LTD

Key Skills

Product Training Domestic Call Center Call Center Trainer

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Job Description

Responsibilities

Develop training programs: Create a curriculum based on learning objectives

Deliver training sessions: Conduct training sessions to teach agents soft skills and communication skills

Monitor agent performance: Track agent progress and identify areas for improvement

Provide feedback: Coach agents through feedback sessions

Conduct refresher courses: Provide refresher courses to help agents improve their skills

Skills and experience

Communication: Have excellent oral and written communication skills

Presentation: Have strong presentation and public speaking skills

Microsoft Office: Be proficient in Microsoft Office, especially PowerPoint

Teaching methodologies: Have an understanding of effective teaching methodologies and tools

Problem-solving: Have strong analytical and problem-solving skills

Experience: Have experience as a corporate trainer or improving agent communication

  • Experience

    2 - 8 Years

  • No. of Openings

    20

  • Education

    Professional Degree, B.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree

  • Role

    Call Center Trainer

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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