Opening For Call Center Trainer

COGENT E SERVICES LTD

Responsibilities

Develop training programs: Create a curriculum based on learning objectives

Deliver training sessions: Conduct training sessions to teach agents soft skills and communication skills

Monitor agent performance: Track agent progress and identify areas for improvement

Provide feedback: Coach agents through feedback sessions

Conduct refresher courses: Provide refresher courses to help agents improve their skills

Skills and experience

Communication: Have excellent oral and written communication skills

Presentation: Have strong presentation and public speaking skills

Microsoft Office: Be proficient in Microsoft Office, especially PowerPoint

Teaching methodologies: Have an understanding of effective teaching methodologies and tools

Problem-solving: Have strong analytical and problem-solving skills

Experience: Have experience as a corporate trainer or improving agent communication

• Experience

  2 - 8 Years

• No. of Openings

  20

• Education

  Professional Degree, B.A, B.B.A, B.Com, B.Sc, B.E, B.Tech, Any Bachelor Degree

• Role

  Call Center Trainer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office