Call Center Manager

  • icon job experience 0 - 1 Years
  • icon job opening 2 Openings
  • icon salary 1.0-4.0 Lac/Yr
  • icon job location Zirakpur
  • Face-to-Face interview Face-to-Face interview
Key Skills

Product Identification Domestic BPO Excellent Communication Listening Skills Good Command English Call Center

Job Description

We are looking for a Call Centre Representative to handle calls from customers and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Also, be well-read on company policies and the website for FAQs or policy related answers.

Maintain good customer relations.

Meet personal targets and work towards meeting team targets.

Maintain records of the conversations with the customer and analyze the data.

Write and submit timely reports on performance, targets, and customer queries.

Requirements

Graduated high school, but a bachelor's degree in commerce or related fields is preferred.

Prior experience with customer service and call centers in relevant job roles.

Good knowledge of CRM practices and systems.

Customer-oriented attitude with professionalism.

Strong multitasking, time management, and target achieving skills.

Excellent communication and listening skills with good command over the English language.
  • Experience

    0 - 1 Years

  • No. of Openings

    2

  • Education

    B.Com, B.Sc, Any Bachelor Degree

  • Role

    Call Center Manager

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Macro Labs Pvt Ltd

Macro Labs Pvt. Ltd is one of the well-known PCD Pharma Company in India was founded in 2013 with the aim to contribute to a healthy living society by prescribing, manufacturing, marketing, and supplying affordable and effective medicines to meet medical needs. Macro Labs Pvt. Ltd develops active pharmaceutical tablets, capsules, syrup, pediatrics, eye drops, Ayurvedic/herbals, gels, and more.Our goal is to provide high-quality medicines at affordable prices around the world. In addition to being the leading national market for pharma products, we also have a significant presence in other clinical areas. Therefore, we are a leading pharma franchise company offering exclusive PCD Franchise across the country.
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