Call Center Manager

Sterna Security Devices Pvt Ltd

Call Center Operations Manager Job Responsibilities

• Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

• Prepares call center performance reports by collecting and analyzing call agents’ data.

• Evaluates individual performance reviews and overall team effectiveness with upper management.

• Helps call agents with challenging customer service issues.

• Monitors team performance and provide tools if necessary.

• Determines call center operational strategies by evaluating team results and objectives.

• Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

• Presents monthly and annual call center action plans and objectives.

Call Center Operations Manager Qualifications and Skills

• Excellent understanding of technology, software applications, and phone and computer systems

• Advanced customer focus and customer service skills

• Exceptional training and coaching skills to motivate employees

• Great verbal and written communication skills

• Ability to remain calm and in control of a situation

Education and Experience Requirements

• Any Degree or Equivalent

• 4+ years’ experience working in a call center

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Call Center Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office