Call Center Manager

Sterna Security Devices Pvt Ltd

Call Center Operations Manager Job Responsibilities

Recruits, selects, hires, and trains new call center personnel and prepares them to respond to customer questions and complaints.

Prepares call center performance reports by collecting and analyzing call agents data.

Evaluates individual performance reviews and overall team effectiveness with upper management.

Helps call agents with challenging customer service issues.

Monitors team performance and provide tools if necessary.

Determines call center operational strategies by evaluating team results and objectives.

Maintains and improves call center operations by monitoring system performance and identifying and resolving problems.

Presents monthly and annual call center action plans and objectives.

Call Center Operations Manager Qualifications and Skills

Excellent understanding of technology, software applications, and phone and computer systems

Advanced customer focus and customer service skills

Exceptional training and coaching skills to motivate employees

Great verbal and written communication skills

Ability to remain calm and in control of a situation

Education and Experience Requirements

Any Degree or Equivalent

4+ years experience working in a call center

• Experience

  4 - 5 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Call Center Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office