Contact Center Agent

Spectre HR Services

Main Job Tasks, Duties and Responsibilities

• Answer calls and respond to emails

• handle customer inquiries both over the phone and by email

• research required information using available resources

• manage and resolve customer complaints

• provide customers with product and service information

• enter new customer information into system

• update existing customer information

• process orders, forms and applications

• identify and escalate priority issues

• route calls to appropriate resource

• follow up customer calls where necessary

• document all call information according to standard operating procedures

• complete call logs

• produce call reports

• contact businesses or private individuals by phone

• deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation

• describe products and services

• respond to questions

• identify and overcome objections

• take the customer through the sales process

• obtain customer information

• obtain possible customer leads

• maintain customer/potential customer data bases

• follow up on initial contacts

• Complete records of telephonic interactions, orders and accounts.

Education and Experience

• high school diploma or equivalent

• proficient in relevant computer applications and call center systems

• good typing skills

• knowledge of sales principles and methods

• proven track record in sales

• high school diploma or equivalent

• proficient in relevant computer applications

• required language proficiency

• knowledge of customer service principles and practices

• knowledge of call center telephony and technology

• some experience in a call center or customer service environment

• good data entry and typing skills

• knowledge of administration and clerical processes

Key Competencies and Skills

• verbal and written communication skills

• listening skills

• problem analysis and problem solving

• customer service orientation

• organizational skills

• attention to detail

• Experience

  0 - 1 Years

• No. of Openings

  70

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office