Call Center Executive

  • icon job experience 0 - 3 Years
  • icon job opening 25 Openings
  • icon salary 2.0-2.3 Lac/Yr
  • icon job location Nashik
  • Face-to-Face interview Face-to-Face interview

Job Description

· Answer Incoming Calls and Respond to Customer’s Emails

· Management and Resolve Customer Complaints

· Sell Products and Place Customer Orders in the Computer System

· Identify and Escalate Issues to Supervisors

· Provide Product and Service Information to Customers

· Research Required Information Using Available Resources

· Research, Identify, and Resolve Customer Complaints Using Applicable Software

· Process Orders, Forms, and Application

· Route Calls to Appropriate Resources

· Document all Call Information According to Standard Operating Procedures

· Recognize, Document, and Alert the Management Team of Trends in Customer Calls

· Follow Up Customer Calls Where Necessary

· Upsell Products and Services
  • Experience

    0 - 3 Years

  • No. of Openings

    25

  • Education

    B.A, B.B.A, B.Com, Diploma, Advanced/Higher Diploma, Higher Secondary, Any Bachelor Degree, Professional Degree, Vocational Course

  • Role

    Call Center Executive

  • Industry Type

    Recruitment Consulting / Staffing Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Impact HR & KM Solutions

Impact HR & KM Solutions is benchmarked as one of the most trusted and dedicated HR & Outsourcing Companies in India that has been serving its clients over the years. We have earned a name for ourselves for providing clients innovative HR solutions. We are one among the very few companies that understand clients needs to the roots and make efforts to go to those roots just as to give them what they want. Our services include HR Outsourcing Services, Talent Management, Knowledge Management, ,Executive Hunt, Resume Services, Corporate Governance and Networking Solutions. We place candidates across various industries like Banking / Financial, BPO, Human Resource, Engineering, Medical/Health Care/Pharmaceuticals, FMCG, Export/ Import, Education / Training and Automobile.Our services are prompt and cater to all kinds of clients. At Impact HR & KM Solutions, we provide customized solutions for all kind of clients with great levels of enthusiasm and passion towards them.
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