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Write JD for Need two call center employees for Nyati Group Mohmadwadi location.
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Should be able to spk English and Hindi fluently
Age upto 28 yrs
Holidays working, weekly off permitted
Nyati Group - Call Center Representative (Mohmadwadi, Pune)
About Us:
Nyati Group is a leading organization with a strong presence in [Industry]. We are committed to providing excellent customer service and are looking for passionate individuals to join our growing team.
About the Role:
We are seeking two enthusiastic and results-oriented individuals to join our call center team at our Mohmadwadi, Pune location. As a Call Center Representative, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries promptly and efficiently.
Responsibilities:
Answer inbound calls from customers in a timely and professional manner.
Provide accurate and helpful information to customers regarding our products and services.
Resolve customer complaints and inquiries efficiently and courteously.
Upsell and cross-sell products and services to customers where appropriate.
Maintain accurate records of customer interactions.
Meet and exceed daily call volume and sales targets.
Contribute to a positive and supportive team environment.
Qualifications:
Excellent communication and interpersonal skills, both written and verbal.
Fluency in English and Hindi languages is mandatory.
Ability to handle multiple tasks simultaneously and prioritize effectively.
Strong problem-solving and decision-making skills.
Ability to work independently and as part of a team.
Positive and enthusiastic attitude with a strong commitment to customer service.
Age upto 28 years.
Benefits:
Competitive salary and benefits package.