Female - Urgent Opening For Call Center Executive

Grewal Eye Institute

Roles and Responsibilities:

Handle Inbound Calls:

Receive inbound calls from prospective and existing patients seeking appointments, account inquiries, or general information about our services.

Provide Information:

Answer patient queries regarding eye care services, treatments, surgeries, and any related issues.

Appointment Scheduling:

Schedule appointments for patients with doctors according to their preferences and needs.

Appointment Reminders:

Make reminder calls to patients about their scheduled appointments to ensure attendance and reduce no-shows.

Data Management:

Accurately maintain call logs, patient data, and appointment information as per company protocols.

Technical Support:

Assist patients with any technical issues related to online appointment bookings or website navigation. Escalate unresolved issues to management.

Quality Assurance:

Adhere to our Quality Assurance standards and KPIs to maintain high levels of customer satisfaction and ensure excellent service delivery.

Qualifications and Education Requirements:

Educational Qualification: Any Graduate.

Experience: Previous experience in tele-calling, customer support, or call centre roles is preferred (1-3 years).

Industry Knowledge: Prior experience in the healthcare or medical services industry is a plus but not mandatory.

*Freshers with good communication skills can also apply.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Professional Degree, Any Bachelor Degree

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Grewal Eye Institute, 168-169, Madhya Marg, 9C, Sector 9, Chandigarh, 160009