Call Center Executive (0-1 Years) (female Candidates Required)

Addrec Solutions

Interested candidates may WhatsApp their CV

As a Call Center Executive for HR Support, you will be the first point of contact for employees seeking assistance with HR-related queries. Your primary responsibility will be to provide exceptional customer service by efficiently raising tickets in ServiceNow and ensuring timely resolution of issues.

Key Responsibilities:

• Manage inbound calls professionally and courteously, addressing all HR-related inquiries.

• Raise HR tickets in ServiceNow based on the nature of the employee requests or issues.

• Track and monitor the status of tickets, following up as necessary to ensure resolution.

• Communicate effectively with HR personnel to relay important information regarding employee concerns.

• Maintain confidentiality of all employee records and personal information.

• Provide feedback to the HR department on recurring issues to help improve processes.

• Participate in training sessions to stay updated on the latest HR policies and ServiceNow functionalities.

Qualifications:

• High school diploma or equivalent; any Graduate

• Experience with ServiceNow or similar ticketing systems.

• Strong communication skills, in English, Hindi and Gujarati

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office