Call Center Executive (0-1 Years) (female Candidates Required)

Addrec Solutions

Interested candidates may WhatsApp their CV

As a Call Center Executive for HR Support, you will be the first point of contact for employees seeking assistance with HR-related queries. Your primary responsibility will be to provide exceptional customer service by efficiently raising tickets in ServiceNow and ensuring timely resolution of issues.

Key Responsibilities:

Manage inbound calls professionally and courteously, addressing all HR-related inquiries.

Raise HR tickets in ServiceNow based on the nature of the employee requests or issues.

Track and monitor the status of tickets, following up as necessary to ensure resolution.

Communicate effectively with HR personnel to relay important information regarding employee concerns.

Maintain confidentiality of all employee records and personal information.

Provide feedback to the HR department on recurring issues to help improve processes.

Participate in training sessions to stay updated on the latest HR policies and ServiceNow functionalities.

Qualifications:

High school diploma or equivalent; any Graduate

Experience with ServiceNow or similar ticketing systems.

Strong communication skills, in English, Hindi and Gujarati

• Experience

  0 - 1 Years

• No. of Openings

  4

• Education

  Higher Secondary

• Role

  Call Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office