Call Center Agent

IFCC pvt ltd

0 - 3 Years
1 Openings
22.5 - 37.5 Lac/Yr
Face-to-Face interview
United Arab Emirates

Key Skills

Customer Care Executive Customer Support Executive Telecaller Telemarketer Telemarketing Executive

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Job Description

Hiring a Call center Agent for Abu Dhabi.

Key Responsibilities:

Answer incoming calls and respond to customer’s emails.

Provide product and service information to customers

Management and resolve customer complaints.

Research required information using available resources.

Identify and escalate issues to supervisors.

Research, identify, and resolve customer complaints using applicable software.

Follow up customer calls where necessary.

Process orders, forms, and application.

Complete call logs and reports.

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Key Requirements:

Bachelor degree holder.

One to three years experience as call center agent.

Ability to work towards achievements of targets.

Ability to communicate with colleagues, management and supply chain staff.

Demonstrates an approachable and professional manner.

Ability to think proactively and multi-task.

Demonstrates being IT literate including Word, Outlook, Excel.

Demonstrates good communication skills and the ability to deliver excellent

customer service with strong customer focus.

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