Call Center Agent

Apollo Tele Health Services

Essential Duties and Responsibilities:

We are searching for a polite, professional Call Center Representative to provide outstanding service to our customers.

The Call Center Representative will handle a high volume of inbound or outbound calls or both and should seek to create

a positive experience for each caller.

Roles & Responsibility:

 Understand customer’s requirement and provide complete and accurate information

 Communicate effectively with customers

 Assign case to other queue with proper justification

 Understanding and striving to meet or exceed call center metrics while providing excellent customer service.

 Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

 Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers

 Excellent computer proficiency (MS Office – Word, Excel and Outlook)

 Should have a knowledge of English, Hindi and additional language will be preferred

 Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary

customer service

 Typing skills

 Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed

routines, and standard accepted practices

• Experience

  0 - 3 Years

• No. of Openings

  20

• Education

  B.A, B.B.A, B.C.A, B.Com, B.Sc, Diploma

• Role

  Call Center Agent

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office