CAD Application Engineer

Logical Solutions Limited

Designation : CAD Applications Engineer.

Job Responsibilities :

The primary role of an Application Engineer is to provide product support to customers by:

Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.

· Follow up on Service Requests and Software Performance Reports generated through support cases.

· Ensure that response time and customer satisfaction surveys meet goals.

· Research solutions and create knowledge base articles.

· Conduct assigned training classes – Train new students on SolidWorks products.

· Make on-site customer visits

Travel to customer sites (10 – 20% of the time) to provide onsite support and training (occasional weekend and evening travel estimated less than 5% of the time).

Working with the sales team to accurately understand our customer’s requirements.

Progression into product demonstrations of SolidWorks to prospective customers.

Training of customers in the correct use of SolidWorks.

· Working with a broad range of customers who use SolidWorks to design their products.

· Responding to the needs of our customers to solve technical problems in using SolidWorks.

· Reporting to the Technical Manager & Sr. Applications Support Engineer.

Desired Candidate Profile/Key Skills:

Engineering design experience gained in a design environment.

Knowledge of 3D CAD System, ideally SolidWorks bit Pro/ENGINEER or Inventor may also be useful.

Good knowledge and use of Microsoft Office applications – Word, Excel, Outlook.

Willingness to be flexible and to travel as required.

· Strong problem-solving skills – identifies and resolves problems in a timely manner, generates creative solutions, demonstrates attention to details.

· Strong customer service skills – manages difficult or emotional customer situations, resolves conflicts, responds promptly to customer requests.

· Strong verbal and written communication

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  B.E

• Role

  CAD Application Engineer

• Industry Type

  Engineering / Cement / Metals

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office