We're seeking a highly organized and detail-oriented Business Support Officer to provide administrative support to our warehouse operations. The successful candidate will be responsible for ensuring the smooth day-to-day operation of the warehouse, providing exceptional customer service, and performing various administrative tasks.
Key Responsibilities
1. Administrative Support: Provide administrative support to the warehouse team, including answering phone calls, responding to emails, and resolving customer inquiries.
2. Data Entry and Record-Keeping: Accurately enter data into our warehouse management system, maintain accurate records, and perform data analysis as required.
3. Inventory Management: Assist with inventory management, including tracking inventory levels, monitoring stock movements, and reporting discrepancies.
4. Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring customer satisfaction.
5. Reporting and Analytics: Prepare and distribute reports, including inventory reports, shipping reports, and other operational reports.
6. Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and productivity.
7. Compliance and Safety: Ensure compliance with company policies, procedures, and safety protocols.