Opening For Business Process Associate

Vtekis Consulting India Private Limited

Job description

We are looking for experienced Business Process Associates to join our Hyderabad office. Successful candidates would have an opportunity to work as a part of our diverse multicultural in-house call center team. Fluency in English and Tamil Malayalam Marathi Kannada Bengali (any one of these languages) is mandatory.

Roles and Responsibilities:

Deal with customers to understand their requirements, clarify their queries and provide the best solutions to them, on a timely basis.

Understand the business structure, identify customer needs and guide them by giving them relevant information.

Respond to various client queries through inbound and outbound voice and chat processes.

Follow SOP s, call scripts, maintain quality standards and provide a high degree of customer service by politely interacting with clients.

Increase brand value by building sustainable relationships, engaging customers and seizing opportunities to upsell products when they arise.

Maintain accurate records of all conversations in the database in a comprehensible way.

Meet personal team qualitative and quantitative targets.

• Experience

  0 - 3 Years

• No. of Openings

  6

• Education

  Any Bachelor Degree

• Role

  Business Process Associate

• Industry Type

  Pharma / BioTech / Clinical Research

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office