Business Development Executive

Job Description

Serve as an influential expert on the client experience/engagement fundamentals

- Focus on communication aspect of the clients, review feedback and work out strategies/plan/create holistic solutions to improve the experience

- Increase client satisfaction, loyalty and advocacy

- Increase Net Promoter Score (NPS), Client Satisfaction (CSAT), Client Engagement Score (CES)

- Analyze patient satisfaction metrics to track and monitor satisfaction/engagement trends. Effectively interpret and explain patient experience data to internal stake holders.

- Identify gaps/opportunities for service & engagement improvement, and develop and implement recommended action to improve the patient experience.

- Make visits to all the units of the organization to understand the service trends, patient experience, and leakages, formulate and implement strategies.

- Interaction with internal departments

Skills & Ability Required :-

- Excellent communication skills (spoken & written) - Language - Proficiency in English - Strong organization, project management skills - Problem-solving, analytical skills and attention to detailing

- Ability to multitask and prioritize daily workload

- Ability to work independently in a collaborative environment
  • Experience

    5 - 10 Years

  • No. of Openings

    10

  • Education

    M.B.A/PGDM, Any Bachelor Degree

  • Role

    Business Development Manager

  • Industry Type

    Hospitals / Medical / Healthcare Equipments

  • Gender

    Male

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Vtekis Consulting LLP

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