Responsibilities
. Contact potential or existing customers to inform them about a Service.
. Answer questions about Services or the company.
. Ask questions to understand customer requirements and close sales.
. Enter and update customer information in the database.
. Take and process Services in an accurate manner.
. Handle grievances to preserve the company’s reputation.
. Go the “extra mile” to meet sales quota and facilitate future sales.
. Keep records of calls and sales and note useful information.
Requirements and skills
. Proven experience as tele sales representative or other sales/customer service role.
. Proven track record of successfully meeting sales quota preferably over the phone.
. Good knowledge of relevant computer programs (. CRM software) and telephone systems.
. Ability to learn about products and services and describe/explain them to prospects.
. Excellent knowledge of English.
. Excellent communication and interpersonal skills.
. Cool-tempered and able to handle rejection.
. Outstanding negotiation skills with the ability to resolve issues and address complaints.