Description
Identify and contact potential client.
Conduct in-depth research on organizations and individuals to find business opportunities.
Discovering and tapping into newer markets for sales.
Coordinate with sales teams and prospective clients.
Regular follow-ups with potential clients who have shown an interest in our services.
Maintain sustainable financial growth by boosting sales and forging a strong bond with the customers. Ensures that customers receive the quickest service possible.
Assists representatives in handling disappointed customers.
Determines a course of action to resolve customer problems.
Interacts with customers and do feedback calls.
Provides assistance to representatives during extremely busy times.
Takes customer complaints and give them solutions.
Coordinates employee meetings.
Generates reports for upper management.
Maintains database of customers for follow up.
Ensures a seamless process flow from the customer- - s initial order to the delivery of products and services.
Reviews customer evaluations in regards to service representatives- - work and looks for areas that need improvement.
Listens to recordings of representatives interacting with customers and uses the recordings to enhance training or offer necessary correction.
Meets deadlines.
Participates in the formulation of the company- - s strategic plan.
Required Knowledge, Skills and Abilities
Must have outstanding customer service skills.
Strong interpersonal and active listening skills.
Must have good computer skills.
Must be highly detail oriented and have the ability to effectively multi-task.
Must have excellent management and leadership skills.
Extensive knowledge of the products and services offered by the company.
Preferred :- Female Candidate preferred
Job Type: Full-time
Salary: - - 18, - - - 22, per month
Job Type: Full-time
Salary: - - 18, - - - 25, per month
Shift:
Day shift
Ability to commute/relocate: CHANDIGARH ,Reliably commute or planning to