Here at Affluencia Advisors we are dealing in financial markets and distribution of products related to financial markets .We are the leading company in our industry and exclusive equity advisory distribution partner of ( guest Equity Research Analyst with CNBC Awaaz, Money 9 and Jagran Business, erstwhile prime sponsors of CNBC Awaaz) .
We are hiring an experienced Client Service Associate to help us keep growing. If you're dedicated and ambitious, Affluencia Advisors is an excellent place to grow your career.
We are looking for an experienced Customer Service Associate to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Responsibilities for Client Services Manager
This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
Interact with clients and build relationships with them while ensuring their needs are being met.
Strong client-facing and communication skills.
A Customer Service Associate role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
A Customer Service Associate job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
Managing a large number of incoming calls and emails.
A thorough knowledge of the product or service the company they work for is offering
Liaising with