Location: Remote for now, Bangalore based (once we restart working in office)
Purpose of the position/role:
The purpose of this role is to assist in and also independently cultivate a range of business-to-business relationships (partnerships, channels, large clients, teacher employers like school groups) across the education and related landscapes, within and outside India. While CENTA’s customer acquisition is primarily “retail”, . individual teachers sign up, institutions play a very important role in creating pull, acting as channel partners and sometimes being customers themselves. Further, acceptance from the ecosystem is critical for CENTA’s overall mission, making this a key and exciting function in the company, with tremendous scope for career growth both within and outside India.
Key responsibilities:
● Customer and partner acquisition:
o Create and maintain a thorough database of outreach for educational organisations.
o Initiate outreach for a set of clients, partners and channels both within
● Client servicing on specific requirements:
o Ensure that committed client requirements are serviced well.
o Coordinate, especially with the customer experience team, to ensure client satisfaction
o Create a feedback loop from clients to internal teams by documenting and communicating client issues/queries and seeking resolution.
● Customer relationship management:
o Take ownership of the lifecycle of each client, over various phases of the relationship.
o Ensure client engagement and continuous sales growth, by proactively seeking feedback, understanding needs and providing updates on CENTA’s latest products/services.
2 - 8 Years
1 Openings
5.0 - 8.0 Lac/Yr
Face-to-Face interview
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