Requirement gathering for web and app development projects
Preparation of necessary docs(RFP, SOW, NDAs and POC) for the clients requirement.
Understanding the default software/applications products and services of Webkul and its functionalities(at workflow level) for a personalized explanation of the same to the clients.
Handling customer's pre-sales and post-sales queries over various communication
mediums like calls/ mails/ / helpdesk/ social networking sites.
Project assignment and being clients major communication for ongoing projects.
Managing project delivery(It covers check of all the SOW points agreed)
Assigning the technical queries/issues of clients to the technical departments.
Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services and customers in written and video format as well.
Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
Market research of the products.
Responsible for new partnerships of the organization, acting as a bridge between
client-side and organization.
Full-time office job, No fieldwork.