RQM Operations - Senior Analyst - Business Analyst

Skywings Advisors Private Limited

Primary Responsibilities:

A. Risk and quality Management

Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions. This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum)

Support preparation of GRE Quarterly Top Risk Review meeting with senior management

Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents.

Support First Line Risk Events Coordinator for managing and reporting risk events across GRe Global

Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols.

Manage and report CPD and Mandatory Training completion to various BU forums.

Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums.

Support RQM Director on managing Internal Audit MAPS

Support RQM director with RQM Dashboards for OpsExec presentations

B. Operational Excellence

Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained

Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence

Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI

Drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture

Work Mode- Hybrid(2 weeks WFO and vice versa)

Shift timing- to and to

• Experience

  6 - 12 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Business Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office