RQM Operations - Senior Analyst - Business Analyst

Skywings Advisors Private Limited

Primary Responsibilities:

A. Risk and quality Management

• Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions. This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum)

• Support preparation of GRE Quarterly Top Risk Review meeting with senior management

• Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents.

• Support First Line Risk Events Coordinator for managing and reporting risk events across GRe Global

• Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols.

• Manage and report CPD and Mandatory Training completion to various BU forums.

• Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums.

• Support RQM Director on managing Internal Audit MAPS

• Support RQM director with RQM Dashboards for OpsExec presentations

B. Operational Excellence

• Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained

• Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence

• Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI

• Drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture

Work Mode- Hybrid(2 weeks WFO and vice versa)

Shift timing- to and to

• Experience

  6 - 12 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Business Analyst

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office