Primary Responsibilities:
A. Risk and quality Management
• Preparation of Governance and Executive meeting packs for meetings managed/led by RQM including recording minutes/ actions. This would be across all Legal Entities (Entity Boards, UK&I Ops Exec, Risk & Governance Forum in UK, Global Risk & Governance Forum)
• Support preparation of GRE Quarterly Top Risk Review meeting with senior management
• Manage and report Complaints referenced to RQM mailbox, including creating and maintaining any SOP documents.
• Support First Line Risk Events Coordinator for managing and reporting risk events across GRe Global
• Manage any Conflict of Interest referenced in mailbox/ Navex system and report in lines with agreed protocols.
• Manage and report CPD and Mandatory Training completion to various BU forums.
• Work along with RQM director in Organising workshops, agendas action plans and outputs for RQM led meetings and forums.
• Support RQM Director on managing Internal Audit MAPS
• Support RQM director with RQM Dashboards for OpsExec presentations
B. Operational Excellence
• Analyse the end-to-end process and introduce process improvements in OT3 (as applicable) to enable processes to perform efficiently and reliably, ensuring service levels are maintained
• Design Operational Development Program for the leadership and wider teams to enhance skills and capabilities in driving operational excellence
• Reduce cost through eliminating inefficiencies, optimizing processes and leveraging automation / AI
• Drive on operational improvements/excellence as means to enhance client experience and continuous improvement culture
Work Mode- Hybrid(2 weeks WFO and vice versa)
Shift timing- to and to
6 - 12 Years
1 Openings
Not Disclosed
Face-to-Face interview
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