Branch Relationship Manager - Loyalty Channel

  • icon job experience 4 - 7 Years
  • icon job opening 3 Openings
  • icon salary 6.0-9.0 Lac/Yr
  • icon job location Karnal
  • icon job posting Posted today
  • Face-to-Face interview Face-to-Face interview
Key Skills

Life Insurance Loyalty Channel CAT Customer Advisory Ream PSF IMF Team Management

Job Description

The Branch Relationship Manager for the Loyalty Channel is responsible for building and maintaining strong relationships with existing customers, driving customer loyalty, and ensuring the retention and growth of the customer base within the branch. The role involves working with the sales and service teams to provide personalized solutions and enhance the customer experience.

Key Responsibilities:

Customer Relationship Management

Develop and maintain long-term relationships with existing customers to ensure high levels of satisfaction and loyalty.

Proactively engage with customers to understand their needs and offer appropriate financial solutions.

Retention & Loyalty Programs

Drive customer retention by promoting loyalty programs, benefits, and personalized offers.

Identify opportunities to cross-sell products and services to increase customer value.

Sales & Service Excellence

Ensure sales targets and service quality standards are met.

Work closely with the sales team to ensure the delivery of superior customer service.

Customer Feedback & Issue Resolution

Handle escalated customer issues, ensuring prompt and effective resolution.

Collect and analyze customer feedback to improve branch services and customer satisfaction.

Collaboration & Reporting

Collaborate with branch managers and other departments to align on customer strategies.

Provide regular reports on customer engagement, loyalty metrics, and sales performance.

Market & Product Knowledge

Stay informed about bank products, services, and market trends to provide relevant solutions to customers.

Ensure customers are well-informed about loyalty benefits and new offerings.
  • Experience

    4 - 7 Years

  • No. of Openings

    3

  • Education

    Any Bachelor Degree

  • Role

    Branch Relationship Manager

  • Industry Type

    Insurance / Claims

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

  • Face interview location

    India

About Skywings Advisors Private Limited

Skywings Advisors Private Limited is one of the leading companies based in New Delhi, Delhi operating in placement and recruitment industry. We are offering specialized services in all recruitment disciplines including Legal, Finance, IT, Sales & Marketing, Commercial, Health Care, automobile, Training & Education, Industrial & Warehouse & Construction, IT/Software, E-Commerce & Internet .rnrnWe strive to achieve the same level of understanding you have about your business. To Assuredjob.com that's paramount. But we also bring with us prodigious knowledge of recruitment practice and up to date assessment methods.
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