The Branch Relationship Manager for the Loyalty Channel is responsible for building and maintaining strong relationships with existing customers, driving customer loyalty, and ensuring the retention and growth of the customer base within the branch. The role involves working with the sales and service teams to provide personalized solutions and enhance the customer experience.
Key Responsibilities:
Customer Relationship Management
Develop and maintain long-term relationships with existing customers to ensure high levels of satisfaction and loyalty.
Proactively engage with customers to understand their needs and offer appropriate financial solutions.
Retention & Loyalty Programs
Drive customer retention by promoting loyalty programs, benefits, and personalized offers.
Identify opportunities to cross-sell products and services to increase customer value.
Sales & Service Excellence
Ensure sales targets and service quality standards are met.
Work closely with the sales team to ensure the delivery of superior customer service.
Customer Feedback & Issue Resolution
Handle escalated customer issues, ensuring prompt and effective resolution.
Collect and analyze customer feedback to improve branch services and customer satisfaction.
Collaboration & Reporting
Collaborate with branch managers and other departments to align on customer strategies.
Provide regular reports on customer engagement, loyalty metrics, and sales performance.
Market & Product Knowledge
Stay informed about bank products, services, and market trends to provide relevant solutions to customers.
Ensure customers are well-informed about loyalty benefits and new offerings.
4 - 7 Years
3 Openings
6.0-9.0 Lac/Yr
Karnal 
Face-to-Face interview
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