Branch Manager-
1. Enhancement of Deposit pool from customers.
2. Establishing standards and delivery of service.
3. Sale of non-deposit products. Cross selling targets progressively.
4. Sale of MF and insurance products.
5. Fee income.
6. Branch administration.
7. Regulatory compliance.
8. Manage productivity, morale of branch personnel.
BOM-
1. Lead the Service Team.
2. Ensuring regulatory and procedural compliance
3. Audit of the branch
4. Ensuring service excellence to enhance portfolio,
control retention and better cross sell
5. Authorize and check RO / SO entries
6. Check end of products
7. Check vouchers to clear transactions above 10lakhs
8. Vault / Key custodian
Relationship Manager-
1. Develops new and expands existing High Net worth Customer relationships for liabilities.
2. Ensures high levels of customer service orientation and application of bank policy.
3. Cross sells existing bank products to customers.
4. Informs customers of new products or product enhancements to further expand the banking relationship.
5. Plans and conducts special sales initiatives and events for prospective and existing clients.
6. Coordinates with other group companies to provide
seamless access to other products.
7. Maintains complete relationship record for assigned customer accounts.
8. Tracks customer complaints/queries and turnaround times for customer satisfaction.