Job Title: Branch Manager - Micro Finance Industry
Responsibilities:
Lead and manage the overall operations of the Micro Finance branch, including customer acquisition, loan disbursement, and collection activities.
Develop and execute strategic plans to achieve business targets, increase market Portfolio, and expand the branch's customer base.
Monitor and analyze branch performance, loan portfolio quality, and delinquency rates to identify areas for improvement and implement appropriate corrective actions.
Build and maintain strong relationships with existing and potential clients, ensuring excellent customer service and satisfaction.
Manage a team of loan officers and support staff, providing guidance, coaching, and performance feedback to optimize their productivity and effectiveness.
Conduct regular field visits to assess loan utilization, monitor client businesses, and identify opportunities for further financial support or assistance.
Collaborate with the credit and risk management teams to evaluate loan applications, assess creditworthiness, and mitigate potential risks.
Ensure compliance with regulatory requirements, company policies, and industry best practices.
Prepare accurate reports on branch performance, financials, and customer metrics for management review.
Stay updated with industry trends, market dynamics, and competitor activities to identify opportunities for growth and innovation.
Qualifications and Experience:
ITI / Diploma/Bachelor's degree in a related field.
Minimum of 6 years of experience in the Micro Finance industry, with a strong background in managing Joint Loan Groups.
Proven track record of achieving business targets and driving growth in a similar role.
Sound knowledge of microfinance operations, loan appraisal, credit risk assessment, and portfolio management.
Excellent communication and interpersonal skills, with the ability to build rapport with clients, staff,.