Profitability Management - Maintaining & optimizing profitability for the branch
•Target setting & management – Monitoring branch targets in numbers & volumes
•Portfolio quality management - through superior underwriting, working closely with collections
•Cost management – managing all branch operating costs including cost of acquisition, operations etc.
•People management – Motivating team, handling HR & administration function of the branch
•Customers experience management - Ensuring superior customer experience and handling customer service in terms of collections, pre closures & service issues.
•Achieve contributed value targets set for the branch
•Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while controlling delinquencies and frauds
•Provide superior customer experience
•Manage TAT’s on credit & processing
•Minimize pre & post disbursal discrepancies
Monitoring Performance
•Monitoring Branch performance in terms of key drivers .
•Contributed Value…. Volumes / Profitability / Expenses / Losses