BPO Telecaller

konexions

Job Description

Designation: CCE

Experience: 0 to 2 Years

Process: Collection / Recovery (Banking/NBFC/Telecom)

Location: South Delhi (Lajpat Nagar Part-2)

Job KPI :-

* Manage large amounts of outbound calls in a timely manner

* Follow communication scripts when handling different topics

* Identify customers' needs, clarify information, and research every issue

and provide solutions and/or alternatives

* Seize opportunities to upsell products when they arise

* Build sustainable relationships and engage customers by taking the

extra mile

* Keep records of all conversations in our call center database in a

comprehensible way

* Frequently up skill trainings/refreshers for improvement in

performance.

* Meet personal/team qualitative and quantitative targets

* Target based calling with major focus on conversion

Requirements

* Qualification Minimum 12th Pass

* Basic Computer Knowledge

* Fresher & Experience Both can also apply

* Track record of performance in OB set up preferably collections

* Strong Telephonic and verbal communication skills along with active

listening

* Customer focus and adaptability to different personality types

* Ability to multi-task, set priorities and manage time effectively

Basic Criteria:-

Office Reporting Time AM & Login Time to

Working Days 26 we are Sunday working rotational 4 week off

Salary Date 20th to 25th Every month .

Starting Salary 8K Rest according to your experience.

Salary :-

Upto 8K to 25K according to agent experience .

• Experience

  0 - 6 Years

• No. of Openings

  30

• Education

  Higher Secondary

• Role

  Bpo Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office