BPO Telecaller - Sanjayanagar Bangalore - .

Nexonixbee Info Infotech Private Limited

*International Semi Voice Process (US Shift)* role:

*Job Title:* International Semi Voice Process Associate (US Shift)

*Location:* [Insert Location]

*Salary:* ₹28,000 – ₹30,000 per month

*Shift:* US Shift (Night Shift)

*Qualification:* 12th + 3 years of education (12+3)

*Experience:* 2+ years in International Semi Voice Process

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### *Company Overview:*

We are a global leader in providing exceptional customer service solutions. We are looking for dedicated and experienced professionals to join our team as *International Semi Voice Process Associates*. If you have experience in customer support, enjoy working in a dynamic environment, and are looking to grow in an international setting, this is your opportunity to make an impact.

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### *Key Responsibilities:*

- Handle inbound and outbound calls in a semi-voice capacity, providing information, assistance, and resolving customer issues.

- Respond to customer inquiries promptly and accurately, ensuring a high level of customer satisfaction.

- Resolve technical or product-related queries through both voice and non-voice communication methods.

- Document and track customer interactions, ensuring all required information is accurately recorded in the system.

- Meet and exceed performance goals related to call quality, response time, and customer satisfaction.

- Collaborate with team members and other departments to ensure smooth and effective communication and problem resolution.

- Follow company guidelines and ensure adherence to process protocols to maintain quality standards.

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### *Key Requirements:*

- Minimum education qualification of 12th grade with 3 years of further education (12+3).

- At least 2 years of experience in International Semi Voice Process (US shift experience is preferred).

- Strong communication skills with proficiency in English (both spoken and written).

- Ability to handle customer issues effectively, maintaining a calm and professional approach at all times.

• Experience

  2 - 3 Years

• No. of Openings

  200

• Education

  B.A, B.C.A, B.Com, BDS, Bachelor of Hotel Management, B.Tech

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office

• Face interview location

  #13, 1st Floor, Maruthi House, Above Reliance Smart Point, Amar Jyothi Layout, RMS Bus Stop, Sanjay