BPO Telecaller

Hedwig Financial Services Pvt Ltd

Customer Interaction: Handle incoming and outgoing calls to assist customers with their inquiries, concerns, or issues. This may include providing information about products or services, troubleshooting problems, and addressing complaints.

Issue Resolution: Diagnose and resolve customer problems efficiently and effectively. This could involve escalating complex issues to higher-level support if necessary.

Record Keeping: Maintain accurate and detailed records of customer interactions, transactions, and feedback in the company's database or CRM system.

Product Knowledge: Stay informed about the companys products, services, policies, and procedures to provide accurate information and support to customers.

Follow-Up: Perform follow-up calls or emails to ensure that customer issues have been resolved satisfactorily and to gather feedback on their experience.

Sales and Upselling: In some cases, agents may be responsible for promoting additional products or services to customers, achieving sales targets, or handling renewals.

Compliance: Adhere to company policies, industry regulations, and data protection laws to ensure ethical and legal handling of customer information.

Team Collaboration: Work closely with other team members and departments to address customer needs and improve service quality.

Problem-Solving: Use critical thinking and problem-solving skills to address unexpected issues and provide solutions.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  Higher Secondary, Diploma, B.A, B.B.A, B.Com

• Role

  BPO Telecaller

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office