Walk-Ins Interview BPO Telecaller

Excel Solutions

0 - 5 Years
100 Openings
1.0-1.5 Lac/Yr
Matigara Siliguri
Posted today
Walk in interview

Key Skills

Communication Computer Customer Support Domestic BPO Voice Process BPO Sales Telesales

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Job Description

Answering customer calls:

Responding promptly to incoming calls from customers, identifying their needs, and providing accurate information.

Customer query resolution:

Addressing customer questions about products, services, billing, account details, and resolving basic issues.

Complaint handling:

Managing customer complaints effectively, de-escalating situations, and finding solutions to address concerns.

Sales and lead generation (outbound calls):

Contacting potential customers to promote products or services, qualifying leads, and scheduling appointments for sales teams.

Order processing:

Taking customer orders accurately, verifying details, and processing payments.

Data entry:

Recording customer interactions, updating account information, and maintaining accurate customer records within CRM systems.

Cross-selling and upselling:

Identifying opportunities to promote additional products or services to existing customers

Experience
0 - 5 Years
No. of Openings
100
Education
Higher Secondary, B.A, B.C.A, B.B.A, B.Com, Bachelor of Hotel Management, B.Sc
Role
BPO Telecaller
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Walk-in interview location
Excel Solutions, Matigara, Khaprail more

About Excel Solutions

Excel Solutions is your one-stop emissary that effectively merges the obvious gap existing between the Employer and an Employee.

Here at Excel, our pertinent team strives to provide dual services to them both - by offering stellar, uncompromising & made-to-measure Recruitment & Hiring solutions.

We aim to ante up the growth of corporeal phenomena by steering potential & proficient job seekers towards reputed & hiring corporate establishments in an efficient, hassle free fashion.

The staff is seasoned to raid the real requirement of each client that walks in, intent on coming up with the best solution to the liking of the customer.