BPO Team Leader

Key Skills

Microsoft Excel Microsoft Word PowerPoint Presentation Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination

Job Description

• Manage A Team Of Individuals Working On Telesales/Customer Support

• Resolve Customer Complaints Brought To Your Attention

• Create Policies And Procedures

• Plan The Training And Standardization Of Service Delivery

• Manage Inbound And Outbound Customer Calls In A Timely Manner

• Identify Customers’ Needs And Wants, Clarifying Information Whenever Possible

• Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team

• Gain Comprehensive Product Knowledge To Enhance Customer Support

• Maintain A Pleasant Working Environment For Your Team
  • Experience

    1 - 3 Years

  • No. of Openings

    3

  • Education

    B.A, B.Arch, B.B.A, B.C.A, B.Com, Diploma, Higher Secondary, Any Bachelor Degree

  • Role

    Team Leader

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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499/- for 3 months

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