BPO Team Leader

Key Skills

Microsoft Excel Microsoft Word PowerPoint Presentation Sales Team Management Team Handling Team Leading Floor Management Team Leader Team Coordination

Job Description

Manage A Team Of Individuals Working On Telesales/Customer Support

Resolve Customer Complaints Brought To Your Attention

Create Policies And Procedures

Plan The Training And Standardization Of Service Delivery

Manage Inbound And Outbound Customer Calls In A Timely Manner

Identify Customers Needs And Wants, Clarifying Information Whenever Possible

Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team

Gain Comprehensive Product Knowledge To Enhance Customer Support

Maintain A Pleasant Working Environment For Your Team
  • Experience1 - 3 Years
  • No. of Openings3
  • EducationHigher Secondary, Diploma, Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com
  • RoleTeam Leader
  • Industry TypeCall Centre / BPO / KPO / ITES / LPO
  • GenderFemale
  • Job CountryIndia
  • Job TypeWork from Office
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499/- for 3 months

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