BPO Team Leader

G7 Teleservices Pvt. Ltd.

Manage A Team Of Individuals Working On Telesales/Customer Support

Resolve Customer Complaints Brought To Your Attention

Create Policies And Procedures

Plan The Training And Standardization Of Service Delivery

Manage Inbound And Outbound Customer Calls In A Timely Manner

Identify Customers Needs And Wants, Clarifying Information Whenever Possible

Conduct Quality Assurance Surveys With Customers And Provide Feedback To The Team

Gain Comprehensive Product Knowledge To Enhance Customer Support

Maintain A Pleasant Working Environment For Your Team

• Experience

  1 - 3 Years

• No. of Openings

  3

• Education

  Higher Secondary, Diploma, Any Bachelor Degree, B.A, B.Arch, B.C.A, B.B.A, B.Com

• Role

  Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office