BPO Team Leader

Autosense Pvt Ltd

1 - 5 Years
6 Openings
2.3-3.3 Lac/Yr
Chennai
Face-to-Face interview

Key Skills

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Job Description

• To manage a Team of 25 Customer Care Executives

• To monitor the Queue and ensure Service Level is maintained

• Up to date knowledge on the assign project/product

• Oversee day-to-day teams' operation and performance

• Do regular performance evaluation

• Monitor team performance and report on metrics

• Listen to team member’s feedback and resolve any issues or conflicts

• Arrange daily huddle meeting to delegate tasks and project deadlines

• Manage daily attendance/shrinkage

• Motivate team members

Required:

• Excellent command on English and Hindi language both verbal and written

• Decision Making

• Able to work under pressure

• Basic knowledge of computer.

• MS- Office

Experience
1 - 5 Years
No. of Openings
6
Education
Any Bachelor Degree
Role
Bpo Team Leader
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About Autosense Pvt Ltd

At AutoSense, we help key stakeholders in the automotive industry improve their business by simplifying, accelerating and optimizing business processes across the ecosystem by leveraging the power of Auto Intelligence.Today, the ever-growing automotive industry is facing the challenge of effectively adopting Auto Intelligence to power the next phase of business growth. In this era, where data is king and data-driven business decisions are leading the way across industries, most service providers are grappling to leverage data centred technology.