BPO Team Leader

Autosense Pvt Ltd

To manage a Team of 25 Customer Care Executives

To monitor the Queue and ensure Service Level is maintained

Up to date knowledge on the assign project/product

Oversee day-to-day teams' operation and performance

Do regular performance evaluation

Monitor team performance and report on metrics

Listen to team members feedback and resolve any issues or conflicts

Arrange daily huddle meeting to delegate tasks and project deadlines

Manage daily attendance/shrinkage

Motivate team members

Required:

Excellent command on English and Hindi language both verbal and written

Decision Making

Able to work under pressure

Basic knowledge of computer.

MS- Office

• Experience

  1 - 5 Years

• No. of Openings

  6

• Education

  Any Bachelor Degree

• Role

  Bpo Team Leader

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office