BPO Team Leader (Full Time)

Colin Pritams Consultancy and Multi Services

0 - 2 Years
10 Openings
1.8-3.3 Lac/Yr
Mumbai
Posted 7 days ago
Telephonic interview

Key Skills

Shrinkage Control Attrition Management Dialer Executive Attendance Management

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Job Description

Team Leader - BPO

Department: Business Process Outsourcing

Reporting Structure: Reports to Operations Manager

Job Summary:

As a team leader in our BPO, you will be responsible for leading a team of customer service representatives to deliver exceptional customer service and achieve performance goals.

Responsibilities:

Lead and motivate a team of customer service representatives to achieve performance targets

Provide coaching and feedback to team members to improve performance

Manage team rosters, scheduling, and administration tasks

Ensure compliance with company policies and procedures

Proactively identify and address customer service issues and opportunities for improvement

Qualifications:

At least min 06 years of experience in a similar role within a BPO environment

Excellent communication and interpersonal skills

Strong leadership and people management skills

Ability to work under pressure and manage multiple priorities

Experience0 - 2 Years
No. of Openings10
EducationHigher Secondary, Professional Degree
RoleBpo Team Leader
Industry TypeCall Centre / BPO / KPO / ITES / LPO
Gender[ Male / Female ]
Job CountryIndia
Job TypeWork from Office

About Colin Pritams Consultancy and Multi Services

If you are searching for an efficient recruitment firm in Maharashtra, then you may opt for Colin Pritams Consultancy and Multi Services without any hitch. We are one of the leading and most efficient recruitment firms in entire Maharashtra that can serve you with all its best services. We embrace and approve the highest norms of personal and professional principles, integrity and faith. We are accountable to satisfy all our obligations to our customers, collaborators and our shareholders with a clear knowledge of the necessity and responsibility ingrained in those commitments. We are enthusiastic to provide outstanding services with honesty, and gratitude to retain our customer's faith.